How does Kronotex Laminate Flooring compare to other laminate flooring?
Kronotex Click Lock and Clic 2 Clic glue-free laminate flooring products are produced from start to finish from residual wood fiber to finished flooring planks in one factory. The self-locking tongue and groove system allows for exceptional joint integrity. Kronotex laminate flooring is moisture, fade, wear and stain resistant. All edges are protected against the ingress of moisture by an environmentally friendly hydrophobic agent. Our product is easily and quickly installed. You may walk on the finished product immediately after installation.

Can laminate flooring be installed on steps?
Yes, Kronotex Laminate Floor can be installed on steps but the planks should be glued down with regular wood glue. The moldings and transitions need to be nailed down.

Can laminate flooring be installed in bathrooms?
Yes, Kronotex Laminate flooring can be installed in bathrooms. It is recommended you apply a light bead of glue to the tongue on the planks to be used in the areas subject to have spills.

Can laminate flooring be installed in basements?
Yes, Kronotex Laminate Flooring can be installed in basements. Follow the appropriate procedure for the type of subfloor in this area.

Can we install laminate over carpet?
No, all carpet and padding should be removed completely prior to installation.

How do I clean my Kronotex Laminate Flooring?
Kronotex laminate flooring can be cleaned with a vacuum, a broom, or a damp cloth or mop. Soiling can be removed with the usual cleansing agents or a laminate cleanser or acetone respectively. Do not use wax polish.

How do I repair minor scratches?
Minor scratches or nicks can be repaired by the user with laminate floor repair paste.

What is the difference between the brown core and the green core?
The cores are the same. The green product is a result of a coloring agent added to the adhesive in the manufacturing of the High Density Fiberboard core in response to general market preference.

How do I replace one plank of my flooring due to damage?
If the plank that needs replacing is close to the edge of the room, simply disassemble the floor to the position of the plank to be replaced and then reinstall the plank(s). There is a more complicated procedure if you need to replace a single hard-to-get-to plank.call us and we will fax you the specific instructions.

What is the wear rating for your product?
All our products carry the AC3 rating with the exception of 8mm Isilock which has an AC4 rating and Robusto which has a wear rating of AC5.

Is Kronotex engineered flooring real wood?
Yes, our engineered flooring is real wood, however it is not solid wood. The core material is a high density fiberboard, made of wood fiber (produced from rubbing apart wood flakes and chips under heat and pressure) then mixing the fiber with adhesive and forming a panel under heat and pressure.

How is the paper applied to the HDF core?
The melamine impregnated paper is thermo-fused to the core, topped with an aluminum-oxide wear layer.

What will my shipping charges be?

If the shipping destination is the United States or eastern Canada, please view your shopping cart and enter your delivery zip or postal code. The freight rate will be calculated automatically. You can also call our toll free number 1-877-631-2845 and talk to a customer service representative who will be able to provide you with a freight quote.

How long does it take to receive my order?

You generally will receive your product between 5 to 14 business days once you have confirmed your order.

Is there a distribution location where I can pickup my product?

Distribution locations vary depending on the product that you are ordering. Please call our toll free number 1-877-631-2845 and talk to a customer service representative for more information.

If I chose to pick up my order from a distribution location can I avoid shipping charges?

There is $50.00 pickup fee per visit to the distribution location.

If I am picking up my order, how long before my product is ready?

We require 3 business days to process your order before your product would be available for pickup.

How can I track the status of my order?

Click “Order Tracking” button on the top of the page and follow the instructions.

Does the delivery company call me in advance for delivery?

Yes, the delivery company will call you 24 hours in advance to set up a delivery time.

Do I need to be present while the product is being delivered? Building materials are heavy and will require proper equipment or labour to accept goods on delivery. Please check the weight of your goods before they are delivered so that you are properly prepared.

Yes, you need to be present to receive your product and verify that all product is accounted for and the packaging is not damaged.

What do I do if there is visible damage to the packaging or there are missing pieces when the product arrives?

If there is visible damage to the packaging or there are missing pieces upon arrival ask the driver to write a note on the waybill stating the damage and/or missing product before you sign the waybill. After signing the waybill, please contact BuildDirect at 1-877-631-2845 on the first available business day.

Your prices are incredibly low. Is everything first quality?

Yes, absolutely. BuildDirect’s core values are integrity and honesty. If a product is represented on our site a first quality product, you can rest assured that it is.

Do you have a catalog or brochure?

No, all product specifications, documents, and warranty information is available on the website or in the case of installation instructions, comes packaged with the flooring.

Does the distribution location have samples? Are they showrooms?

No, they are distribution locations solely for picking up or distributing orders.

How can I get samples of your products?

You can order samples online or by phone. Samples are free but there is a small charge for shipping and handling. Samples are shipped from Vancouver, Canada directly to you.

What are the methods of payment?

We accept Visa. MasterCard, Bank Wire Transfer and Certified Check (Bank Draft).

If I chose Certified Check (Bank Draft) who do I make check payable to?

Please make your certified check or bank draft payable to BuildDirect.

If I am ordering from Canada do I still pay in US dollars?

All prices are quoted in US dollars and your bank will provide you with an exchange rate.