What will my shipping charges be?

If the shipping destination is the United States or eastern Canada, please view your shopping cart and enter your delivery zip or postal code. The freight rate will be calculated automatically. You can also call our toll free number 1-877-631-2845 and talk to a customer service representative who will be able to provide you with a freight quote.

How long does it take to receive my order?

You generally will receive your product between 5 to 14 business days once you have confirmed your order.

Is there a distribution location where I can pickup my product?

Distribution locations vary depending on the product that you are ordering. Please call our toll free number 1-877-631-2845 and talk to a customer service representative for more information.

If I chose to pick up my order from a distribution location can I avoid shipping charges?

There is $50.00 pickup fee per visit to the distribution location.

If I am picking up my order, how long before my product is ready?

We require 3 business days to process your order before your product would be available for pickup.

How can I track the status of my order?

Click “Order Tracking” button on the top of the page and follow the instructions.

Does the delivery company call me in advance for delivery?

Yes, the delivery company will call you 24 hours in advance to set up a delivery time.

Do I need to be present while the product is being delivered?

Yes, you need to be present to receive your product and verify that all product is accounted for and the packaging is not damaged. Building materials are heavy and will require proper equipment or labour to accept goods on delivery. Please check weight of goods before they are delivered so you are properly prepared.

What do I do if there is visible damage to the packaging or there are missing pieces when the product arrives?

If there is visible damage to the packaging or there are missing pieces upon arrival ask the driver to write a note on the waybill stating the damage and/or missing product before you sign the waybill. After signing the waybill, please contact BuildDirect at 1-877-631-2845 on the first available business day.

Your prices are incredibly low. Is everything first quality?

Yes, absolutely. BuildDirect’s core values are integrity and honesty. If a product is represented on our site a first quality product, you can rest assured that it is.

Do you have a catalog or brochure?

No, all product specifications, documents, and warranty information is available on the website or in the case of installation instructions, comes packaged with the flooring.

Does the distribution location have samples? Are they showrooms?

No, they are distribution locations solely for picking up or distributing orders.

How can I get samples of your products?

You can order samples online or by phone. Samples are free but there is a small charge for shipping and handling. Samples are shipped from Vancouver, Canada directly to you.

What are the methods of payment?

We accept Visa. MasterCard, Bank Wire Transfer and Certified Check (Bank Draft).

If I chose Certified Check (Bank Draft) who do I make check payable to?

Please make your certified check or bank draft payable to BuildDirect.

If I am ordering from Canada do I still pay in US dollars?

All prices are quoted in US dollars and your bank will provide you with an exchange rate.