BuildDirect is committed to providing exceptional customer service. Here is a small sampling of feedback from our satisfied customers...

Love your company, would definitely purchase from you again.
Norah S.   Flat Rock, NC   April 12, 2008

Was very pleased with entire process.Could not belive how fast the shipping was ordered on a thursday tile was at warehouse ready for deliver the next tuesday. Ordered about 980 sf only had one broken and one chipped tile. We would most definitley recommend BuildDirect to any one for their flooring needs.
Eddie B.   Keithville, LA   April 9, 2008

We love the look of these tiles. We are using them in several spaces. They have been very easy to install.
Amanda V.   Crown Hill, WA   April 3, 2008

I had an absolutely amazing experience dealing with your company. Customer Service was fantastic helping me make my decisions, getting samples to me very quickly and explaining the shipping and handling process in detail to me. I would buy from you anytime again and highly recommend your company to anyone. Thank you very much for such a great experience!
Angela N.   Victoria, BC   April 3, 2008

Overall from customer service to purchasing to delivery, you were excellent. Did I mention that I saved about 1/3 to 1/2 from other tile store prices?
Crisologo P.   Hoffman Estates, IL   April 2, 2008

Very helpful and explained everything well. The tile is beautiful on the floor. It is exactly the look we were looking for. We are extremely satisfied customers, Thank you! We will be recommending BuildDirect to anyone in the market for their products. We are planning some more tile projects, and will be shopping with BuildDirect's website again.
Ken F.   Fruit Cove, FL   March 29, 2008

There was only one broken tile on the two pallets, tiles where of very good quality and the sizes were very consistant.
Peter P.   Wilsonville, AL   March 14, 2008

We haven't opened the boxes of tile yet. It will be a couple months before we can install them due to weather. But so far your service and product, as much as we've seen, have been excellent.
Dennis K.   Genesee, PA   March 11, 2008

Our experience with everyone at your company was wonderful. We also ordered a container of granite that will arrive next month. In the future when we need other products we will be in touch.
Shelia P.   Anderson, SC   March 8, 2008

I love your products and timely delivery.
Kim K.   Jefferson, MD   March 5, 2008

Very helpful and easy to work with.
Joe K.   Laguna Beach, CA   February 21, 2008

Buying from BuildDirect was easy and painless. The tile arrived even faster than promised. Thank you.
Bret W.   Phoenix, AZ   February 15, 2008

Your sales reps were helpful and friendly, your prices are very attractive as well. The tile is absolutely beautiful! We have had very little breakage. We will do business again with you folks, we gave had friends ask where we got the tile, and are more then happy to reccomend BuildDirect.
Lisa F.   Pickens, SC   December 15, 2007

We have just started installing the tile (we will be using approx. 1625 SF plus waste) and of the 350 SF we have already installed we have come across only 1 broken tile and 1 where the sealer was really 'blobby'. Both of these will be cut to fit into the last row, so won't really be wasted. NOT BAD!!! We have installed about 20% our 1560 SF of Saltillo floor tiles. The product is excellent and and our tiler is thrilled to be using a 'real' tile for a change. The samples are very indicative of the actual product. Our tiles were almost half the cost of anything local, and that included all the brokerage, taxes and delivery virually to the door!! Anything local would still incur taxes and delivery charges. We would definitely recommend BuildDirect to anyone wanting a good product at a really good price.
Graham E.   North Vancouver, BC   December 15, 2007

I am very pleased, you staff were very helpful and responsive. My pallet of subway tile is first rate and not a piece broke in shipping. I couldn't be happier with your company and its staff and service.
Terry W.   Tampa, FL   December 15, 2007

The products that we received from BuildDirect were of outstanding quality. They blew away what was available in local box stores and cost us less. The customer service team was very prompt in handling my questions and resolving all issues.
Michael W.   West Nyack, NY   December 6, 2007

It's really easy to order from your website. Really saving us lots of time.
Cheng-jung C.   Boyds, MD   November 30, 2007

Exactly what needed.
John B.   Sarasota, FL   November 24, 2007

Your sales people were very nice, fast and helpful. You have great looking tiles and very nice customer service representatives. I will tell others!
Anchalee G.   Bethesda, MD   November 18, 2007

We are happy with it. My brother and a couple of friends asked for your website so they can order tiles from you.
Nham N.   Apex, NC   November 2, 2007

It was excellent. Good price, good product, and accurate shipping information.
Timothy B.   Durham, NC   November 1, 2007

Shipping service was great. The shipping company called me in advance when my order was ready to be dropped off and scheduled a drop off time. My tiles were delivered puntually and right into my garage, where I wanted them. Overall I am very satisfied.
Richard K.   Williamsburg, VA   October 7, 2007

The product is fabulous. We've finished one room so far and the tile looks great!!!
Sandra S.   Pasadena, TX   October 4, 2007

I would recommend you company to anyone. My experience was a good one and the product was as promised.
Terry R.   Berthoud, CO   October 3, 2007

There were only three broken tiles out of 55 boxes.
Gary J.   La Quinta, CA   September 23, 2007

The porcelain tile was excellent! I searched around the Phoenix area and your price was great and it was delivered right inside my garage door. Also, when I asked our floor installer what he thought he asked me where I bought it and I told him "Build Direct" I told them I checked around and it was commercial grade for my residential home. I loved the color and the 18 x 18 tiles! I thought it would be hard to order online but they sent me a sample (I had already purchased since I needed it within a short time) and I received the two samples and was very pleased with my purchase. The cost was under all of the places I checked (Home Depot, Lowe's, ProSource, Floor Decor, etc.) including the shipping cost from Build Direct. I loved the cost savings and also the quality of this product. I was happy there was no sales tax coming from CA to AZ! I would recommend your company to anyone!Your service person was excellent! She helped me figure out between two tile colors. I was very pleased with her judgment!
Sharon B.   Glendale, AZ   September 22, 2007

Good Customer Service, met my expectations. The rates were Good. I tried getting rates from carriers myself but could'nt beat these rates. Overall its been a good experience. Since we do setup of retail stores, we would surely consider Build Direct for our future needs.
Latif M.   Edison, NJ   September 18, 2007

All the people we talked to were very polite, patient and courteus with us over the phone. We had a very good experience with them.
Sonsoles S.   Scottsdale, AZ   September 15, 2007

Everything went like i was told it would, on time.
Andrew C.   Seattle, WA   August 22, 2007

The overall experience with your company was positive and I would do business with you again in the future.
Bob P.   Los Angeles, CA   August 15, 2007

Everything went smoothly. I am always sceptical when buying over the internet, but the customer service was excellent and the product arrived intact and as advertised. Thank you for providing good service and quality products for budget minded individuals
Stacy B.   Ecru, MS   August 8, 2007

Great Customer Serivce - Product - and Delivery
Gary N.   Thousand Oaks, CA   August 1, 2007

Shipment arrived at exact time stated not one single tile broken order was complete, stacked and rapped properly. I will do business again!
Rafael D.   Leesburg, FL   July 25, 2007

Order arrived in a few days. No broken tiles! An excellent experience.
Alan S.   Las Vegas, NV   July 17, 2007

We are so happy with our tile! We looked for 2 months for the perfect flooring and we found it with BuildDirect. It was delivered promptly and not one tile was broken! THANK YOU BuildDirect!!!!!!!
Kim R.   Corona, CA   July 12, 2007

I will definately recomend Build Direct to others.
Jonathon M.   Fort Walton Beach, FL   July 11, 2007

I'm absolutely thrilled with this tile. My original project that I was ordering tile for was only about 150 square feet of the 650 I was ordering. I loved the tile so much that I decided to tile my enclosed porch. I will still have tile left over when both projects are done, but it is well worth it. I would recommend and use Build Direct again. I don't think I could find a higher quality tile. I anticipate that this tile will still look good after much use by both kids and pets. And, the price was very reasonable which made it possible to place the pallet order which was more tile than I needed.
Deborah S.   Wichita, KS   July 7, 2007

This project was budgeted for purchasing 500 sq. ft. of tile from Home Depot. But by purchasing through Build Direct, we purchased over three times that amount of material, shipping included, for the budgeted amount! And, the quality of the product exceeds that offered by Home Depot.
Stanley C.   Amelia City, FL   July 5, 2007

I called your headquarters twice for information. A young man was so very helpful and patient in answering all my questions. He also helped me with the internet order form. Our tiles arrived perfectly packed in great condition. I would do business with you again in a heartbeat. Many thanks,
Patty M.   Billings, MT   July 5, 2007

All in all, we had an excellent experience with your company.
Barbara W.   Mancos, CO   July 4, 2007

I was very surprised by how easy the ordering process was, and how high of a quality the tile turned out to be. Shipping was excellent too without a single chipped/cracked/broken tile. I've already recommended Build Direct to others and will certainly return as a customer if/when I do other projects like this one. The quality of service and products exceeded my expectations while saving me money in the process. I'm very happy with the decision I made to buy from Build Direct!
Josh L.   Riverton, IL   June 29, 2007

A pleasure doing business with BuildDirect!!!
Meredith T.   Port Washington, NY   June 19, 2007

You have the best customer service in the business. Products quality was very nice.
Damion C.   Juneau, AK   June 13, 2007

Awesome experience. I will order again!!
Will C.   Marshall, MO   June 3, 2007

We absolutely love the tile! We get so many compliments. We have had numerous people actually reach down to touch it because they can't believe it looks like tile - they really think it is wood floors. Our friends have the same color of real wood floors and they said they would have gotten this tile installed if their builder had it available.
Craig R.   Gilbert, AZ   June 1, 2007

The order arrived complete and on time as promised! The overall experience with BuildDirect was superb.
James S.   Almond, NC   May 13, 2007

Customer service was very informative & helpful.
Spencer H.   Oriental, NC   May 12, 2007

I was really impressed that you could delivered merchandise with little to no damage. The floors are beautiful. I saved at least 50% in not buying at local retail.
Milton M.   Riverdale, GA   May 7, 2007

Very pleased with the 1500 sq ft tile order and in customer service's responsiveness in answering questions. Delivery of the tile order also shipped earlier than originally quoted, so that was also a pleasant surprise. Easy user-friendly online tracking of orders provided for worry free scheduling with our tile installer. Buying tile online, sight unseen without a hitch, turned out to be a very pleasant experience. Thank you!
Joyce U.   Englewood, FL   May 2, 2007

This was my second order from BuildDirect and it was seamless. You are great!
Patti W.   El Paso, TX   April 30, 2007

You all really know how to run a business!! Thanks for everything!! This was our easiest transaction ever!! We'll be sure to keep you on our FAVORITES list for sure!!
Tom P.   Spring, TX   April 28, 2007

It was my first time laying tile. It took me two months to install the tile in the kitchen, half the livingroom with a nice curved shape, entryway, hallway, hall bathroom and front porch area. I'm very happy with how it looks. I put three coats of Behr Wet-Look Sealer to give it a high gloss finish. The cool feeling on my feet when I walk around the house is great.
Larry D.   Lemoore, CA   April 28, 2007

I am very pleased with the professional way that all parts of the transaction were handled. I will definitely purchase again when the need arises and will recommend your product to others who have a need.
Derek R.   Santee, CA   April 28, 2007

I was concerned about buying online, but the fast delivery of the requested sample and the outstanding quality of the tile have changed my mind completely. I will not hesitate to recommend BuildDirect to my friends. Thanks for a wonderful experience.
Leslie B.   Breckenridge, TX   April 18, 2007

The overall experience, was very efficient. From Order to Delivery
Hugh W.   Washington, DC   April 11, 2007

I was reluctant at first to buy something of this size and importance on-line but I am so glad I did. You saved me almost $2,000.00. I am gratefull and from now on...my first place to look when i need something will be at BuildDirect. If you have it you have my business. I have told several people about you. I am a believer! Thank-you so much
Raquel R.   Boyce, VA   April 11, 2007

Product and service was great!
Guok F.   Ashburn, VA   April 10, 2007

was a bit apprehensive ordering flooring online. However, I couldn't be more thrilled with the result. Your product is excellent and is a beautiful addition to our home. Thanks so much
Leeba M.   Clarksdale, MS   April 6, 2007

Very good price, very helpful customer service. The tile is down, and it looks great!
Edwin D.   Lopez Island, WA   April 2, 2007

Customers service was fantastic. The tile itself is absolutely beautiful. I have gotten a ton of compliments on it. I would most certainly not only use your company again, but I plan on recommending you to as many folks as I can. Thank you for a wonderful buying experience.
Mike A.   Alamogordo, NM   March 28, 2007

Customer service is an asset to your company.
Louis R.   Marshall, MO   March 21, 2007

Great doing bussines with you. I will recommend BuildDirect and its product without any reservations.
John A.   Hansen Hills, CA   March 14, 2007

From ordering to receipt of order, all was very satisfying. Keep up the good work. I am sure we will order from you again!
Manfred N.   Gordonsville, VA   March 11, 2007

All I could say is: Excellent service! Excellent quality! Excellent price! Prompt delivery!
Mark M.   Keyser, WV   December 20, 2006

Great saltillo tiles. Love my new floor.
Vikki S.   Sulphur, LA   December 20, 2006

I am extremely happy with the your customer service as well as the top quality of your product. I am absolutlely satisfied with my purchase. I am recommeding your company to all of my family and friends.
Dale N.   San Clemente, CA   December 17, 2006

Everything worked out great from placing the order, shipping and product quality. Thanks for everything.
Brian B.   Fort Wayne, IN   December 1, 2006

I was impressed, as an Architect, with the careful and complete attention whith my questions and order received.
Dan E M.   Bellingham, WA   November 25, 2006

So far, you are perfect. we'll buy from you again.
Rose K.   San Jose, CA   November 23, 2006

All I could say is: Excellent service! Excellent quality! Excellent price! Prompt delivery!
Alexandra G.   Windham, NH   November 1, 2006

Thanks a lot for the excellant price, service, delivery and wonderful Italian tile.
Jim M.   Spring Creek, NV   October 25, 2006

I am very satisfied with the condition of the tiles , I must admit to being somewhat nervous about ordering online, but it ended up well. The price was the best that I found anywhere!
Gary D.   Brentwood, CA   October 25, 2006

I would definitely refer other people to use your company.
Carla P.   Washington, DC   October 24, 2006

Great people to work with and excellent product, I have already reordered their product.
Dan A.   Chicago, IL   October 18, 2006

The time frame from ordering to receiving the tile was very fast.We would recommend your site to our friends. Thank-you.
Mary J.   Appleton, WI   October 18, 2006

The product was excellent and a much better price than local tile store.
Cynthia B.   Leland, NC   October 2, 2006

Frank was very helpful with info before we placed our order and made sure that it was properly delivered.The tile is gorgeous!I would definitely use you again!
Patti W.   El Paso, TX   September 29, 2006

I needed the tile quickly to be used in the build-out of a condo I`m closing on shortly. The tile came in plenty of time, about a week later. The product and price are great, and the service is even better. I`ll definitely be ordering from you guys again.
Jonah L.   Bridgeport, CT   September 21, 2006

I was a little hesitant about ordering this type of material online from you but the service and the product was excellent !!! YOU are 100% better than Home Depot or Lowes They had no idea what Saltillo tile was! Thank you again great service
Thomas D.   East Norwalk, CT   September 13, 2006

You are a competant company, right on top of things.
Caroline F.   Roswell, GA   September 13, 2006

I could not be happier than I am with the quality and price of my tiles. Congratulation on your customer service!
Daniela K.   Lake Monticello, VA   September 8, 2006

I absolutely love the products I purchased through BuildDirect, the price was right and the quality was excelent.
George P.   Panorama City, CA   August 30, 2006

Went perfect. Well beyond my expectations. Have already recommended you!
Michael H.   Jamesburg, NJ   July 23, 2006

If I ever need tile I'll go to you first.
Adam S.   Mesa, AZ   July 10, 2006

Your service was amazing. I called with inquiries and got a live (friendly)voice that answered all my questions. I received an email minutes later verifying my purchase with an invoice. Then confirmation that my purchase was correct before processing. This was great!The tiles are beautiful. I've been shopping for several months at high-end tile stores in Seattle, and couldn't find the right look at an affordable price until I discovered your product.Keep up the great service! I am grateful for the courtesy, accuracy and efficiency of purchasing this product.
Kathleen S.   Seattle, WA   July 8, 2006

The tile looks absolutely wonderful. We get so many compliments whenever someone comes over to our house. The tile is a better quality than we saw at the "big box" do it yourselfer's store!
Karen G.   Apple Valley, CA   July 3, 2006

I am very pleased with the convenience and quality of the service and product I received. I will highly recommend to everyone.
Jeanine R.   White Plains, NY   February 12, 2006

All the tiles look to be in good shape and I am happy with the entire process of ordering from your company.
Sean C.   Tampa, FL   February 7, 2006