BuildDirect is committed to providing exceptional customer service. Here is a small sampling of feedback from our satisfied customers...

Customer service was very responsive to our emails. The tile looks great and we are excited to see it when it is finished.
Richard J.   Edwards, MO   April 13, 2008

The product is wonderful. The experience was also one to be shared with others. I have never order an item of this magnitude before from the internet but I was extremely satisfied. I have told everyone I know that this is a great product and a great company to work with. Thank you again!
Darcy C.   Decatur, IL   April 6, 2008

This was the first time I've ever ordered something and it arrived early. The packaging was great with very few broken tiles. Impressive from Turkey to Tennessee! I was skeptical to make such a large purchase on a natural product, such as stone tile, online. I, however, received what was shown on the website with no significant variation. I would recommend BuildDirect to anyone wanting a quality product for an unbelievable discount.
Brad J.   Ooltewah, TN   March 15, 2008

Thanks for a great product at a great price.
Audrey S.   Arroyo Grande, CA   March 4, 2008

Product quality was very good. Very pleased with the quality and minimal amount of damaged product from shipping. Yes - most pleased with pricing and quality of product. Will be ordering additional material soon.
Dray S.   Bullard, TX   February 25, 2008

Customer service was extraordinary. The product is beautiful. Thank you very much. This was a very pleasant experience. I have recommended your company to many of my friends.
Charlotte T.   Zanesville, OH   February 22, 2008

The product we received came with less damage than expected and was much nicer than the sample, good job all around.
Brad T.   Sherwood Park, AB   February 12, 2008

Beautiful tile. Virtually no damage, consistent honing, perfect colour variation. Better quality and price than anything we found locally, Would definitely choose this product again.I was very impressed with the level of customer service, the price, and the quality of materials. BuildDirect is internet shopping at its best. I'll be back and I'll spread the word. Cheers.
Joe F.   Nanaimo, BC   February 5, 2008

The tiles were in excellent condition when they arrived at my home. Delivery arrived when promised. Very satisfied with BuildDirect service.
Theresa M.   Mechanicsville, MD   February 3, 2008

So far, the tile looks great, and there are none damaged!
Steve G.   Pitt Meadows, BC   January 26, 2008

Customer contact rep was outstanding
Bob C.      January 5, 2008

Product was even more beautiful than the photos
Jay D.   Bluff City, TN   January 4, 2008

I was kept completely informed on shipments and all questions were answered. I would use BuildDirect again and recommend to others.
Chris G.   Huntingdon, TN   December 29, 2007

For the money, going with BuildDirect was a great choice. I have already told a lot of people about you, and everyone is very happy they went with you rather then retail stores. Great value. We ordered numerous samples before deciding on travertine (antique walnut). We're glad we took our time to look at lots of samples. We definitely made the right choice ultimately.
William D.   Chula Vista, CA   December 21, 2007

At first I was skeptical of ordering tiles over the internet, but in the end, everything worked out great. Got 2 pallets on time and product looks great for the price. So far no damaged tiles to report and great quality at a great price. From now on, any flooring products that I need will be ordered through BuildDirect. Great service, great prices, and great quality. Nothing to complain about.
Justin P.   London, ON   December 21, 2007

I have made several order, and the BuildDirect team searched out the best price for me.
David E.   Beggs, OK   December 16, 2007

Very happy to date!
Red C.   Carbondale, CO   December 14, 2007

The employee that changed my order was wonderful. There were very few broken pieces or corners.
Shirley B.   Herderson, NV   December 10, 2007

We were pretty happy with the product considering price and quality of tile. We were pleased to find a prepackage pattern. It saved us money and hassle of buying individual tiles.
Syrece S.   Lees Summit, MO   December 1, 2007

Cutomer service were very friendly and helpful people. Quality is excellent, much better than the box stores. We were very pleased with the quality of the travertine. The tile installer was impressed also. Very few tiles were damaged in shipment, and those could still be used in pieces.
Dale N.   Apex, NC   November 27, 2007

The travertine we received looked better than the samples we liked at stores in town. I have not found one broken one yet which I thought that I would. Thank you
Ginger B.   La Conner, WA   November 13, 2007

Great quality, excellent price, and a beautiful tile with good color uniforminty.
Randal N.   Pinckney, MI   November 10, 2007

Nice product, delivery time, price, quality of work, and effeciency. But, most of all, very nice customers service. I am a happy customer and will always order from BuildDirect.
Juliana G.   Tavares, FL   November 10, 2007

Very professional customer service. They were a delight to work with and on top of everything. There was no wait time...which in this business is very impressive!!!!
Tori J.   Ontario, CA   November 9, 2007

I was very very happy with the person who took the order, it was confirmed by email right away. Also, the delivery was on time! I am very pleased with the overall process, customers service and product. I will use again, and recommend to family and friends.
Inda H.   Fremont, CA   November 8, 2007

Good price and nice selection.
Duane P.   Rancho Cordova, CA   November 4, 2007

BuildDirect was a pleasure to do business with. The tile that i ordered was beautiful and in great condition. I was worried that there may be alot of brroken pieces, but they were all in good shape. I will be doing business with again!
Barry M.   Union, KY   October 31, 2007

I've already told friends and family about BuildDirect. I found the process and pricing an exceptional experience and value. Thank you so much and I will be back!
Scott J.   Venice, FL   October 10, 2007

Product's quality is very, very good. I have since seen travertine on sale at Home Depot at the same price, but the quality of your product is far superior.
Ann B.   Nashville, TN   October 3, 2007

The stone was very square and generally very good quality!
Jean C.   Eureka, MO   September 27, 2007

Great Customer Service!! Quality is second to none!!! Would reapeat business any day of the week!! Great Job!!! I didn't know what I was getting into and was wowwed by the results! Beautiful Products- Smooth Transaction- and a very satisfied customer... I have personally recommended the site to many friends and family! Thanks Build Direct!
Maria W.   Fairfield, IA   September 26, 2007

Yes, we always could actually talk to a person and not a machine Even the tile layer commented on how nice the tile was. Yes, shipping was very accommodating to our schedule. The experience was great and we would not hesitate to call again!!
Theresa B.   Hilton Head Island, SC   September 22, 2007

I checked around quite a bit and didn't find anything close to this quality & price. Hands down this was exactly what I was looking for! The price, quality, shipping time to me was exactly what I needed and I'll definitely do business with again. Excellent job and another satisfied customer to spread the word about the great experience.
Shirelle A.   Turtle Creek, PA   September 15, 2007

Perfect: exceeding all expectations! I was surprised by very few broken tiles. My neighbor got more breakage from a local shipment. The experience was the most pleasant out of all vendors on this project. I will recommend BuildDirect to all my friends.
Alexander K.   Beechhurst, NY   September 15, 2007

Excellent, after ordering the hardwood this was even easier. The product was shipped so well package we recieved two pallets and it was shipped over 1400km's on BC's West Coast roads and we've yet to see a damaged piece of tile.
Kelly G.   Terrace, BC   September 11, 2007

Great customer service and on-time shipping. The travertine is beautiful. Looking forward doing business again w/you.
Betsy B.      September 1, 2007

Great customer service and on-time shipping. The travertine is beautiful. Looking forward doing business again w/you.
Wen W.   Corpus Christi, TX   August 31, 2007

I was very impressed. It's nice to get what you expect. I have refered BuildDirect to some of my friends. I will be making additional purchases soon.
Jason M.   Chesapeake, VA   August 15, 2007

I am an internet rookie as a buyer, am very happy with quality, service, price and time of delivery... keep it up!
Red C.   Basalt, CO   August 10, 2007

The tile looks great. It was easy and I felt like I could trust your company even though everything was done over the internet. Great experience
Trish P.   Charlottesville, VA   August 8, 2007

I was pleasently suprised with the whole experienced in dealing with BuildDirect. From ordering to delivery, everything went perfectly. Thanks
David N.   Vancouver, WA   August 3, 2007

The tile is beautiful. Can't wait to see it complete. I would recommend BuildDirect to any one who wants a good quality stone at a resonable price. Your customer service representative was very pleasant and helpful and delivery was quicker than I thought. I am very pleased.
Darleen T.   Grand Isle, LA   July 27, 2007

The prices and availability of your product is great, I will no doubt use your services again and again. I hope your product lines expand even more as time goes on.
Nicola V.   Berlin, CT   July 26, 2007

I have layed over 500 of the tile and they went down well and look beautiful. We are very pleased and are getting prepared to lay the other 1000. Thank you.
Sally H.   Odessa, TX   July 17, 2007

Simply one of the easiest purchases I have made online. Thank you for all of your assistance
David R.   Wilmington, NC   July 13, 2007

It has been a true pleasure from start to finish. Thanks for a great product at a great price.
Steve S.   Bonsack, VA   June 29, 2007

Everything turned out to be great. The delivery was sooner than I expected and only a few tiles were damaged. I would definitely recommend BuildDirect to others. Thanks. Keep up the good work. Customer service was very satisfactory. You people were very professional.
Ehsan R.   Maclean, VA   June 27, 2007

I have not yet installed it, but both the Oasis Walnut Travertine and the accompanying Bull-nose look excellent. The quality exceeds my expectations. It's even better than the samples led me to believe. The color variation was not as extreme as I had expected but I did get several unique tiles which will allow for a nice design.
Mark F.   New City, NY   June 26, 2007

Very easy to work with. Kept me informed of where we were in the process. The travertine is beautiful and the quality is very good. We checked other places and it would have cost about three times the amount for travertine flooring! Our floor is awesome!!!
Carla B.   Lansing, MI   June 23, 2007

Overall great experience, thank you How did you hear about us? eBay Acknowledgement:
Josh W.   Calgary, AB   June 15, 2007

Very easy to use online ordering system. I have recommended BuildDirect to friends already.
Deborah B.   Seattle, WA   June 7, 2007

The staff was always helpful, courteous and prompt. BuildDirect shipped a container full of Travertine tile around the world for me, I was able to follow the progress online and always felt confident my order was on track. I love the tile, I ordered an entire container full and there wasn't a single broken tile! I will definitely work with BuildDirect again, the tile I ordered beat everyones prices and it was high quality. I feel like I have a secret weapon with BuildDirect!
Tom L.      June 2, 2007

We have installed approximately 60% of our tile purchase and are very pleased with the outcome.
Louis M.   East Grand Rapids, MI   May 13, 2007

I was very pleased, and my contractor was very surprised by the quality and integrety of the product. I had been quoted a much higher price for materials alone. Although I actually had more material than I needed, it was still cheaper to buy from BuildDirect. Thanks!
Donald D.   Manhattan, NY   May 13, 2007

I was VERY pleased with the quality of the tile received. The color was as expected. The edges were excellent. I was expecting a little lower quality with a fair amount of filled holes. I was pleasantly surprised to find very little or no fill in most all of the pieces.
Richard B.   Houston, TX   May 3, 2007

Customer service could not have been better. Not one negative experience. You provide incredible value and it is a pleasure to deal with you. I could not recommend Build Direct more highly and I'm telling everyone I know about you.
Sara S.   Caryville, TN   April 28, 2007

I am very satisfied. The photo on your site of the travertine tiles looks like the real ones.
Marianne H.      April 28, 2007

I love my Travertine tile and the price was great.
Rick B.   North Andover, MA   April 26, 2007

The shipping crate worked great to keep the tile perfect.
Jared R.   Statesville, NC   March 21, 2007

Your web site and customer service is top notch ... easy to track.. all information was easily accessible.
Maggie D.   Helena, MT   March 18, 2007

Very positive experience with BuildDirect.
Don G.   Valparaiso, IN   March 9, 2007

What wonderful staff you have. They have all been very helpful to me. Thank you!
Ciro T.      March 2, 2007

Everything went great - a real releif because I had hesitations about buying materials over the internet. Customer service was excellent to deal with...a huge asset to your business.
Eric P.   Kirtland, OH   February 23, 2007

Would definitely use you again.
Alan A.   Okanagan Falls, BC   February 23, 2007

I definitley would purchase from again.
Derek G.   New Orleans, LA   February 22, 2007

Your staff is more then helpful. It was such a nice experience dealing with them. We look forward to doing more business with you in the near future. We will absolutely recommend your company.
Ciro T.      February 19, 2007

Have recommended your website to others.
Bill D.   Akron, OH   February 7, 2007

Great communication and support!
Jeff G.   Mooresburg, TN   February 5, 2007

The product quality was excellent and at a great price! I would recommend Build Direct.
Tracy E.   Sioux City, IA   February 4, 2007

Yes everything went exactly as planned. We had no breakage whatsoever and the quality of the tile was just what we expected. I really appreciated the tracking system as I enjoayed following my tile from Turkey to Belize. Thanks very much I will use you again.
David H.      January 20, 2007

Thank you very much. Because of your Customer Service and overall quality of the product I will be looking to make additional purchases in the future.
Willem H.   Hobe Sound, FL   January 11, 2007

Thank you very much. Because of your Customer Service and overall quality of the product I will be looking to make additional purchases in the future.
Isaac M.   Bellevue, WA   January 9, 2007

My product arrived on schedule. Also, if you can believe it or not, out off two pallets of tile, there was only one tile slightly chipped on the corner. My installation went flawlessly and no one can beleive the fantastic bargain that I recieved. Thank you!!!
Keith D S.   Brunswick, OH   December 28, 2006

I saved $1,500.00 on my new house tile order. Your top level travertine exceeded the top quality of the other tile distributors in my area--and Build Direct's price was far less.Thank You for your service and low prices--I plan on dealing w/ you again.
David A.   Clarksville, TN   December 22, 2006

Very good price for good quality product. My tile has been installed and I am very pleased with the outcome. I have been telling my friends what a good deal I got on travertine.
Frederick Y.   Talbott, TN   December 6, 2006

The quality of the Colliseo Travertine was amazing. All the tiles were consistant in color and look beautiful. My tilers were very pleased. I have 1000 sf of perfect Travertine flooring. Thank You for offering this material in a price I could afford!
Tamara S.   Irvine, CA   December 6, 2006

My tile installer was very impressed with the quality of tile.It was a great pleasure working with BuildDirect. Everything was sent out in a quick and efficient manner. Thanks!
Michael V.   Mississauga, ON   December 1, 2006

We love the tile. It looks gorgeous on our kitchen floor. We were amazed at how little breakage there was is shipment. We are very satisfied customers -- thank you!
Sarah N.   Richmond, IN   November 6, 2006

The Colliseo Tile is terrific and looks very nice installed.
William N P.   Oriental, NC   October 27, 2006

BuildDirect's responsiveness was beyond any other retailer I have dealt with.I didn't know what to expect importing a $15,000 container of tile over the internet, from a Canadian firm, but the expreience was risk-free, and your people made me feel at ease with their communication. I would recommend it to anyone, and I do.
Glen G.   Waynesville, OH   October 21, 2006

I appreciate the customer-specific service provided, and addressed by email. A phone call would have been annoying, whilst an email contact allowed me to communicate directly with a sales rep at my convenience. Thanks!
Sara K.   Perry Hall, MD   October 5, 2006

BuildDirect saved me a ton of money on our building project. Thank you.
Kenneth W.   Carlisle, PA   September 21, 2006

I've never bought building supplies online before and I was pleasantly surprised. BuildDirect's staff were all helpful, the product was a good quality and the price was hard to beat. I will certainly buy from you again.
William M.   Qualicum Beach, BC   September 15, 2006

I love BuildDirect. You guys have always been earger to help me find the right product and get me what I need as fast as possible. Great Job. Great Company.
Thomas E.   Kirkland, WA   August 19, 2006

Outstanding experience!
Doug P.   Mount Airy, MD   June 28, 2006

Great sales rep. I have been is sales for 20 years. He was top notch. Nice product.
Brian B.   Port Saint Lucie, FL   April 16, 2006

I have already recommended you to my friends!! Great product, great value, great service!!!
Rebecca W.   Norfolk, VA   April 1, 2006

The product price and service were great.
Candi F.   Canonsburg, PA   March 29, 2006

Experience was very plesant.
Joe T.   Bluffdale, UT   March 8, 2006

The tile is wonderful!
Jeannine D.   Orlando, FL   February 14, 2006

Nothing but nice things to say. The travertine tile was affordable and is stunning so far. When we are finished we plan on buying more and doing both bathrooms.
Karen K.   Blythe, CA   February 8, 2006

Very pleased with tile and the amount I got for the price- beat every one else even with shipping cost-Thanks
Rachel O.   Steward, IL   January 29, 2006

We are in the process of remodelling a property in a retirement community which has 7500 individual structures. We'll be a customer for a long time to come.
Frank A.   Walnut Creek, CA   December 7, 2005

As a new home builder, I will be utilizing your services in the future as I grow.
Bryan St J.   Edmonds, WA   November 25, 2005

Great experience. I would use you again and recommend to others.
Brian R.   Hampton, VA   November 18, 2005

The transaction went unbelievably smooth. The travertine we ordered is beautiful. The slate is equally as beautiful.
Dana T.   Anderson, CA   November 4, 2005

The transaction went unbelievably smooth. The travertine we ordered is beautiful. The slate is equally as beautiful.
Grant E.   Menifee, CA   September 11, 2005

Overall, very pleased with your product & service. I would order from you again and recommend to my friends.
David M.   Chester Springs, PA   August 15, 2005

It was almost too good to be true but I went with them anyways and it sure paid off. I laid 1500ft of travertine in my new house and I am just amazed of the quality and how well it looks. Thanks
Robert R.   Phoenix, AZ   July 26, 2005

We will definitely use your product in the futute, and also recommend your business.
Brad B.   Chesapeake, VA   July 9, 2005

Great product at great prices.
Tom L.   Roanoke, VA   June 28, 2005

Fast service and responsible sale rep.
Jenny H.   Cerritos, CA   June 25, 2005

Customer service was polite & proffessional.
Winselle M.      May 17, 2005

Customer service is very easy to work with
Marjorie H.   Phoenix, AZ   May 2, 2005

Very Professional, would definitely use again.
Rhett D.   Rancho Santa Margarita, CA   April 20, 2005

Customer service during the sale and delivery were fine.
Caree L.   Alpine, CA   April 18, 2005

I am already referring you to my friends. Great service, shipping ahead of time and a great product. We're very happy and will use you again.
Jeff H.   Lexington, IL   April 4, 2005

Very, very good quality, my installer says it's some of the best Travertine he's seen and he installs tile all day everyday!
Jonathan P.   Brentwood, CA   February 23, 2005

I love the product. The service was top notch.
Dale M.   Phoenix, AZ   January 15, 2005